This policy sets out how we use and protect any personal information that you give us when you use this website. If you have any questions about this policy, please contact us.

What we collect and why

When you register your details with us, we ask for information such as your name, email address, delivery information and, if you place an order, your credit card details. We keep a record of this information - this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. If you would prefer not to register with us, you can opt for the 'Guest Checkout' which means that your personal details will not be stored. We keep a record of your purchases and correspondence with us which means that we can send you the most relevant product information and offers.

How we use your personal data

The information we collect via our website or via correspondence with you is used to operate and improve the service we offer you. We use your personal information only for:

• providing you with information about our products and services, with your permission
• dealing with orders for the supply of our products
• responding to your queries about our products

Email/direct marketing

If you do register interest in receiving information about product alerts and offers, we will continue to send you email newsletters unless you ask us not to do so. If you decide at any time that you no longer wish to receive email notifcations from us, please use the unsubscribe option.

You may request details of personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If the information we have about you is incorrect or incomplete, please email us at sales@jeremy-hoye.com and we will update the information immediately.

Sharing of information

We will not transfer, disclose, sell, distribute or lease your personal information to third parties without your permission unless we are required to do so by law. We will only release your personal information to other agents, unless you request us not to do so.

Website security

We are committed to ensuring that your information is secure. All Jeremy Hoye online purchases take place in a safe environment using the latest security technology to protect our customers. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection and it is virtually impossible for unauthorised parties to read any information you send us. Our website is also audited daily for security vulnerabilties by McAfee Secure.

If you are still unsure about shopping safely online but would like to make a purchase from us, please call us on 0845 094 3175 and we can process your order over the phone.

Cookies

Cookies are small text files that websites can send to your computer. Cookies cannot be used to disseminate viruses or acquire a user's email address - they only contain and transfer as much information as the users have disclosed to that website. Without cookies, it would be very difficult for a website to remember a user's preference or registration details for a future visit. Our website uses cookies to allow customers to move from one section of the site to another and to add products to the shopping basket without having to login repeatedly. Users can set your computers to reject cookies but our website will not function without cookies.

The European Union Directive on Privacy and Electronic Communications (which came into force in July 2002) recognises that cookies are a "legitimate and useful tool" for many activities, including the verification of web users' identities. The Directive makes it compulsory for websites to inform users if cookies are being used and to provide some information about how cookies are used, as set out here. For more information on this, go to http://www.aboutcookies.org/.

Linking to other sites

We may link to other websites and, once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide.

Please exercise caution and look at the privacy statement applicable to the website in question.